Privacy Policy
Your privacy is important to us. This policy explains how we handle your personal information.
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1. Introduction
Welcome to PrepSkul ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (prepskul.com), our mobile application, the Ticha AI tool, the SkulMate game, and any related services (collectively, the "Services").
If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@prepskul.com.
2. Information We Collect
We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services (such as using Ticha or booking a tutor), or otherwise contacting us.
Personal Information Provided by You
- Identity Data: Name, profile picture, date of birth.
- Contact Data: Email address, phone number, billing address.
- Financial Data: Payment details (processed securely by third-party payment processors; we do not store full credit card numbers).
- Profile Data: User role (Tutor/Learner), educational subjects, biography, and session history.
- Content Data: Files, presentations, and text input you upload for use with Ticha or during sessions.
Information Automatically Collected
- Device Information: Device model, operating system, unique device identifiers, and mobile network information.
- Usage Data: Information about how you use our Services, such as the date and time of your visit, features used, and crash logs.
- Location Data: Approximate location based on IP address to provide localized content and tutor matching.
3. How We Use Your Information
We use personal information collected via our Services for legitimate business purposes, to perform our contract with you, and to comply with our legal obligations. Specifically:
- ✓Service Provision: To facilitate account creation, login, session booking, and video conferencing.
- ✓AI & Interactive Features: To process your inputs in Ticha (for presentation generation) and SkulMate (converting notes into game questions) to provide the requested educational content.
- ✓Payments: To process tuition fees and tutor payouts.
- ✓Safety & Support: To detect fraud, monitor for inappropriate behavior during sessions, and respond to support inquiries.
4. Sharing Your Information
We may share your data with the following categories of third parties:
- Service Providers: Hosting services, payment processors (e.g., Stripe, Mobile Money providers), and email delivery services.
- AI Partners: We use third-party AI models (such as OpenAI via OpenRouter) to power Ticha. Your text inputs may be sent to these providers solely for the purpose of generating the requested content. We do not allow them to use your data to train their models.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or a judicial proceeding.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us remember your login status, preferences (such as language), and analyze traffic. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Services.
6. Data Retention & Security
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. For example, we retain transaction records for accounting purposes as required by law.
We have implemented appropriate technical and organizational security measures (such as encryption and access controls) designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. International Transfers
Our servers are located in multiple regions to ensure speed and reliability. If you are accessing our Services from outside Cameroon, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in other countries.
8. Children's Privacy
We do not knowingly solicit data from or market to children under 13 years of age without parental consent. If you become aware that any data has been collected from children under age 13 without verification of parental consent, please contact us at info@prepskul.com, and we will delete that information.
9. Contact Us
If you have questions or comments about this policy, you may email us or contact us by post at: